Verint Systems has announced that Orange, a division of France Telecom Group has selected Verint’s ULTRA solution to help enhance the quality of the service it provides to its customers in 10 contact centers across France.
The Orange Group, based in Paris, is one of the world’s largest mobile communications companies, with operations in more than 16 countries. Orange provides a broad range of voice and data communication services to over 54 million customers worldwide, including personal communications services, GSM and other digital cellular telephone services.
‘Ensuring high customer satisfaction is a key part of our strategy and the success of Orange,’ said Marie Noelle Touzain, Head of Contact Center Development for Orange. ‘ULTRA will help Orange improve the agent development process and enhance the skills of our customer service agents.‘
Verint’s ULTRA solution and its Analytics suite allows organizations of all sizes to cost effectively capture every customer interaction and extract the actionable intelligence contained within these transactions – whether from telephone, Voice-over-IP, email, chat or agent assisted co-browsing contacts. Easy access to customer data through ULTRA’s Web-based desktop portal enables enterprises to use what they learn from customer contacts to optimize their processes, increase productivity, comply with risk management requirements and improve service to their customers.
‘We are delighted to be working with Orange to help them meet their important customer service objectives,’ said Dan Bodner, Verint’s CEO and President. ‘ULTRA is designed to deliver actionable intelligence across multi-site enterprises and will help Orange deliver high quality customer service .’
2005-02-25
Notícias – Press-Releases