BEA Systems has announced that TIM Peru, a subsidiary of Telecom Italia Mobile that serves more than 800,000 customers, has built and deployed its new One Call call-center solution on BEA WebLogic Platform 8.1.
The One Call solution is designed to utilize a service-oriented architecture to integrate back-office systems and expose their data and functionality to representatives within a unified desktop. The systems integrated via One Call include SAP, BCSC (billing), Clarify (trouble tickets), and Documentum.
When evaluating technology platforms upon which to build the One Call solution, TIM Peru considered enterprise offerings from many different vendors, including IBM, SeeBeyond, TIBCO and Vitria . TIM Peru said it has selected BEA WebLogic Platform 8.1 because of its support for open standards and because it can help deliver rapid time to value. TIM Peru is using the entire stack of products in the BEA WebLogic Platform including BEA WebLogic Integration, BEA WebLogic Portal, BEA WebLogic Server , and BEA WebLogic Workshop. To help ensure a successful deployment, the Company utilized BEA Services for architectural assessments, product deployment, software development, and systems integration. BEA also trained TIM Peru personnel on the BEA WebLogic Platform to help ensure that TIM Peru was ready to take full control of One Call when the initial implementation was complete.
Frustration and inconvenience came with a high price tag. Not only were we losing revenue, our employees were not able to be as productive as they could have been, which raised our overhead considerably. Since deploying the One Call solution on BEA WebLogic Platform 8.1, those problems have begun to disappear. In fact, customer interaction is becoming a strength for us. We are solidifying customer relationships and selling additional services to many customers, said Garcia Sebastiani, chief information officer at TIM Peru .
2004-08-17
Notícias – Press-Releases