Avaya and its Gold BusinessPartner, CSS Telecom, have supplied the Dutch ministry of housing, town and country planning and environmental affairs (VROM) with a converged voice and data networking solution.
The ministry, comprising 4,000 employees, has decided for an Avaya IP solution since it required a telephony system to seamlessly interoperate with its existing infrastructure in order to protect investments and allow for a phased transition to IP communications.
According to the release note, the new IP telephony system had to provide more functionalities and efficient central management from its main office in The Hague. The Hague operates a traditional telephony environment, and is used to maintain the existing data infrastructure, whilst other sub-locations, including Rotterdam, Eindhoven and Arnhem, are connected to the central system through IP trunking. Avaya says that by seamlessly integrating IP telephony at these branch offices, the ministry is now able to offer services previously only available from The Hague, like cost registration, voice mail and call centre capabilities.The Company has explained that the new IP solution is based on its Communications Manager software with the ministry’s sub-locations equipped with IP and digital phones. At the central location in The Hague, the ministry uses Avaya S8700 media servers. Branch offices in Rotterdam, Eindhoven and Arnhem are equipped with Avaya G700 media gateways with S8399 LSP media servers.
The new Avaya IP environment is said to lead to shorter queues, as the system can cope with varying workloads quickly and automatically, enabling fast service to customers, even during busy periods. Additionally, Avaya IP phones are providing the ministry’s employees with more flexibility and mobility as the need to reconfigure phones when people move internally is eliminated in the new IP environment. Employees can simply log on to any phone with a pin code, and still be reached anywhere on the same extension. Avaya says that IP trunking also offers the ministry the possibility to lower internal telephony costs as employees can communicate with colleagues over a virtual private network, regardless of the connected branch office they are working in.
2004-08-17
Notícias – Press-Releases