One of TeleTalks Best of CeBIT 2004 Awards goes to VoiceObjects’ and T-Com’s joint offering Voice Web Portal. The renowned German telecommunications trade magazine has awarded the prize in the category Voice Processing to T-Com, the fixed-line subsidiary of Deutsche Telekom AG, and VoiceObjects AG, supplier of the Voice Application Management System (VAMS).
The two companies have teamed up to provide ready-to-use voice applications as managed services for customers throughout Germany. The new service was launched in February 2004. The new portal provides a self-service option for callers, reducing the workload of company call-centers.
This managed service offer includes voice application consulting, design, implementation, and operation via the T-Com infrastructure, as well as recorded prompts and a dialog design for natural interactions. The Voice Web Portal provides the latest multi-language speech recognition and synthesis software, making web content and services accessible via every telephone.
2004-03-25
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