Verint announced that it has partnered with Customer Relationship Metrics to integrate their award-winning CATs (Completely Automated Telephone surveys) solution into Verints ULTRA Intelligent Recording. Customer Relationship Metrics, based in Sterling, Virginia is a provider of real-time customer feedback solutions for the call center industry.
The CATs solution enables customers to participate in an automated survey immediately following a service experience. Survey results are then tabulated to determine key drivers of customer satisfaction. Both companies believe that combining the direct customer feedback from CATs with ULTRAs analytic reporting will provide a more complete view of customer perceptions.
2004-02-26
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