Managing Director Manuel Melo E-mail: manuel.melo@centrodecontacto.com E-mail Internacional: manuel.melo@europecontactcenter.com Mobile Phone: + 351 966 555 000 Mobile...

Over 90% of UK online consumers receive spam and although only 23% of it is read, more than one in five British consumers (22%) has purchased software through spam, a...

The hosted contact center or contact center on demand (CCOD) market has risen from relative obscurity to front page news in the past couple of months. This market’s...

The research firm Datamonitor has issued recently a report that highlights the aggressive growth of voice business in the healthcare vertical market, in the North...

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The use of RFID (radio frequency identification) Technology, still at a very early stage, in Europe, is expected to grow phenomenally in the coming years. According to...