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Publicações Recentes
4307 — Grupo NCL fortalece su Servicio de Atención Técnica
La compañía española especializada en Cad y en la integración de servicios informáticos y de...
4306 — Wolfgang Pannocha nuevo máximo responsable de alianzas de Presence Technology
La compañía proveedora de software CTI y especializada en optimizar el rendimiento de los Contact...
1686 — Witness Systems identifies top ten Contact Centre focuses for 2005
Witness Systems has identified ten key issues that it believes will help drive contact centre workforce optimisation in 2005.According to the company, 2005 will see...
1685 — Orange enhances Customer Service in 10 Contact Centers across France with ULTRA
Verint Systems has announced that Orange, a division of France Telecom Group has selected Verint's ULTRA solution to help enhance the quality of the service it provides...
1684 — Edify voice banking first financial services application to receive Microsoft Salt Certification
Edify Corporation, has announced that the Edify Voice Banking Application, a comprehensive, packaged speech solution received formal SALT certification from Microsoft...
1665 — Gartner Customer Relationship Management Summit 2005, 3-4 March, Hilton Metropole, London
CRM business strategy and its enabling technologies are as important as ever. Learn about the impact of service oriented architectures and web services and the latest...
1683 — TuVox and Genesys advance strategic relationship
TuVox, a pioneer in enterprise and service provider software for speech applications, and Genesys Telecommunications Laboratories, Inc announced that...
1682 — 2005 brings breakthroughs in Contact Center Quality Management and liability recording market
DMG Consulting LLC, a provider of customer-focused business strategy, operations, and technology services, has published the 2005 Quality Management/Liability Recording...