A study conducted on behalf of Aspect by STRATECO GmbH found that customer satisfaction is the highest priority key performance indicator for interviewees in both...

Hundreds of jobs are being brought to west Belfast by LBM, one of the UK's largest privately owned marketing company. The company announced their call centre...

Telsis has supplied advanced programmable protocol converters to Vodafone Netherlands for connecting large company PBXs directly to the mobile network.   Aimed at...

NICE Systems announced it was chosen by iXP Corporation and the Fire Department of New York to supply its advanced solution for the management of emergency...

Onyx Software Corporation announced that it has signed a Reseller Agreement with CTC, an independent system integrators in Japan. Under the terms of the agreement, CTC...

BT announced it will connect its five millionth wholesale broadband customer, beating a target set by the company a year ahead of schedule.   Ben Verwaayen, BT’s...