Según un estudio realizado a las empresas que pertenecen a la Asociación de Contact Center...
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Publicações Recentes
4337 — La inversion en email marketing, al alza
Las compañías han gastado una media de 182.067 dólares en personal para email marketing en 2007 en...
4336 — La UE también investigará la gestión de las Bases de Datos de otros buscadores
A principios de junio, la Unión Europea comenzaba una investigación sobre la gestión de las bases...
1747 — Alcatel will supply 3G/UMTS radio infrastructure to Telefónica Móviles España
Alcatel has been selected by Telefónica Móviles España, as a supplier for its 3G/UMTS network. Under the terms of the agreement, Alcatel will supply and install 3G/UMTS...
1746 — BPO For Banks & Financial Institutions, 5 July, Courthouse Kempinski Hotel, London, UK
IBCs unique and popular networking forum brings you experiences and innovations in onshore and offshore outsourcing for the European financial services industry....
1738 — VCON Provides Renault with a 500-user IP Video Communications Installation
VCON announced that its endpoints and infrastructure solutions are now deployed in the Renault Group to provide video communications to 500 users over its corporate...
1739 — Autonomy to acquire Contact Center Corporation
The provider of infrastructute software for the enterprise Autonomy Corporation announced it has entered into a definitive agreement to acquire etalk Corporation, a...
1744 — Shirley Spencer joins Garlands as Head of Talent
Shirley Spencer has been appointed Head of Talent at Garlands Call Centres. In this role, she will be responsible for the management and development of Garlands' people...
1743 — EMAX Consulting Revamps Dudley MBC Contact Centre
EMAX Consulting, a specialist in the global contact centre market, announced it has delivered a suite of efficiency and effectiveness improvements for Dudley...