Verint Systems Inc. announced that Friends Provident is deploying Verint’s ULTRA solution to enhance the service it provides across 14 customer service locations in the...

Tele2 has chosen Ericsson's Ethernet DSL Access solution to open the door to triple play services. Deployments are already underway and cover Tele2's networks in Norway...

Siemens Communications, Inc., and Genesys Telecommunications Laboratories, Inc., an Alcatel Company announced a new integration of technologies – using open...

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In November 2005 the city of Prague, Czech Republic, will host the Offshore Customer Management International Conference. The focus will be on the developing near- and...