An owner of an Indian restaurant in Tel Aviv, Israel, built his establishment on the foundation of customer choice – with a twist. Customers order the meal of their...

Talisma Corporation has announced the release of Talisma Answer, a new email add-on that leverages innovative IBM technology to automate the creation and delivery of...

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Witness Systems has acquired Demos Solutions Consulting Group Ltd. (also known as Demos Solutions) and Exametric, Inc., specialized in supplying enterprise productivity...

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Despite the tendency of companies in every type of industry to seek customer feedback through seemingly customer-centric surveys, the state of the customer experience...