KANA Provides America West Airlines, Nissan Motor Co., Ltd., British Airways, MAN Truck & Bus and Other Global Transportation Organisations with its Web-Architected...

The editorial project of Centro de Contacto, be it the online version or the printed form, strives to live up to the highest standards of impartiality when dealing with...

by Dick Lee, High-Yield Marketing Thanks to CRMGuru.com Over time, I've become increasingly uncomfortable with the level of dependency clients have been putting on my...

Convergys Corporation announced the availability of Geneva Customer Service Agent. Convergys Corporation (NYSE: CVG), the global leader in integrated billing, employee...

VERITAS gives customers better, quicker access to information in one month with customer management solution from Apropos VERITAS Software provides storage management...

Collaboration Leverages Multi-Channel Routing and Single View of the Customer For Effective Contact Center Interactions E.piphany, Inc. (Nasdaq: EPNY), a provider of...