Drugstore.com, inc. Garners Industry Recognition With Rapid Response to Customers KANA (NASDAQ: KANA), the leading provider of external-facing eCRM solutions, in July 9...

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by David Sims, CRMGuru.com Contributing Editor With thanks to CRMGuru.com In March 1998, Tim Horan, president of wine and spirits distributor Ed Phillips & Company of...

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by Hammer Technologies Thanks to CRMXchange.com In a recent survey of call center managers, 44% said that they had experienced a serious outage in their call center...