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4294 — Workshop || «Processos de Registo Histórico do Atendimento e Sistemas de Gestão de Interacções» ||
Workshop || «Processos de Registo Histórico do Atendimento e Sistemas de Gestão de Interacções» ||...
4293 — Acção de Formação Executiva || Serviços Públicos || «DL 134/2009 – Regime Jurídico dos Centros Telefónicos de Relacionamento nos Serviços Públicos Essenciais» ||
Acção de Formação Executiva || Serviços Públicos || «DL 134/2009 - Regime Jurídico dos Centros...
2004 — Yankee Group Outlines the Four Steps Enterprises Should Follow to Manage VoIP
An increasing number of enterprises among all vertical markets have adopted and deployed VoIP across their platforms to achieve different goals, such as cost reduction,...
2003 — Zhejiang Telecom selects Alcatel to upgrade its customer service centre
Alcatel announced that it has been selected by Zhejiang Telecom, a provincial subsidiary of China Telecom, to upgrade and expand its customer service centre with...
2002 — UK Outsourcer SBS Selects CosmoCom for New Platform
CosmoCom announced that SBS, a marketing consultancy and contact center outsourcer based in Edinburgh, UK, has chosen CosmoCall Universe to support both its existing...
2001 — Verint Expands Market Presence with New European Partner Voicetec
Verint Systems announced that it has entered into a distribution agreement with Voicetec, a provider of Customer Interaction Management Solutions for multimedia contact...
2000 — Case Study: Spanish Read Cross Contact Centre
Spanish Red Cross main activities are social care, health services, international co-operation and emergency response. Its regional and provincial offices have open,...
1999 — Grahame Maher appointed CEO of Oskar Vodafone
Grahame Maher, currently CEO of Vodafone Sweden, will become Chief Executive Officer of Oskar Vodafone in the Czech Republic effective15 February 2006. He will take...