The British insurance partnership provider, UKI Partnerships, announced the successful development of a speech recognition service designed by SpeechWorks International...

The Information Systems Examinations Board (ISEB) of the British Computer Society (BCS) has announced the availability of the new mid-level independent qualification in...

The challenges and opportunities of working in the call centre industry at a global level will be some of the main topics addressed at “Customer Relations – Delivering...

Devise citizen-focused solutions. Foster a continuous dialogue between citizens and governments. Develop efficient ICT solutions. Improve governmental networks and...

International Business Systems (IBS), one of the world’s top ten providers of commercial software systems, will present its Enterprise Resource Planning (ERP) solutions...

Unions fear thousands of jobs are at risk, as British Telecom (BT) prepares to transfer some of their UK call centre operations to India, reported the Mail on Sunday....