Changing the traditional approach of CRM into Citizen Relationship Management, of e-Government into “GoVoicement”, while integrating data, information, knowledge,...

Talisma announced today the fifth generation of its customer service management (CSM) suite based on an integrated platform for managing cross-channel customer...

Ericsson and mmO2 have signed a pan-European frame agreement for the supply of the microwave solution MINI-LINK. The agreement covers all subsidiaries within the mmO2...

MAAF Vie, a division of MAAF Assurances, a French insurance group, is betting on a solution combining the Idylic VoiceXML platform and Elan Sayso text to speech to...

VimpelCom, a Russian mobile operator offering services under the Bee Line trade mark and Alcatel are demonstrating new 3G/UMTS mobile applications and services live at...

Although wireless hotspots have received considerable media attention, there were just over 1,000 hotspots throughout Western Europe at the end of 2002. However,...