A Portugal Telecom refor?ou os seus investimentos no mercado brasileiro com a inaugura??o de um...
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4395 — Sitel, Mejor Proveedor Global de Contact Center por segundo año consecutivo
Sitel, compañía líder mundial en servicios de Gestión de Relaciones con el Cliente y...
4315 — AASTRA revela plataforma de Contact Center para agentes especializados
A Aastra, empresa líder na vanguarda do mercado de comunicação empresarial, lançou hoje uma nova...
2052 — XIT Wireless selects Alcatel NGN solution to enhance its mobile network in Texas
Alcatel announced that XIT Wireless, a subsidiary of XIT Telecommunication & Technology Co-operative, has selected Alcatel's NGN solution to expand its mobile...
2051 — Garlands opens second phase of Contact Centre Village
Garlands Call Centres announced the opening of a second building at its Contact Centre Village at Preston Farm in Stockton. The second Preston Farm building,...
2050 — Salisbury District Council improves quality of service to rural areas with investment in virtual contact centre
Salisbury District Council has created a virtual contact centre based on Macfarlane CallPlus contact centre technology and Lagan Front Line CRM software as part of a...
2049 — Nokia and Avaya tie up with Thailands AIS to offer industry-first enterprise fixed mobile convergence solution
Nokia announced a collaboration with Advanced Info Service (AIS), Thailands mobile communications network operator, and Avaya, to introduce the first phase of an...
2048 — Perfecting the Art of Problem Resolution, by Lior Arussy
The search for the perfect customer service process is a never ending pursuit of companies. Executives are searching for the perfect process that will eliminate all...
2047 — Verint Announces Acquisition of UK-Based CM Insight
Verint Systems Inc. announced the acquisition of CM Insight Limited, a privately-held customer management solution provider that helps enterprises enhance their...