First impressions count. First impressions give consumers their first clear idea about what a company is like: are they professional? amateurs? modern? traditional? trustworthy? And so on. And the company Web site must reflect this 24 hours a day. Is visual...
Actionable intelligence defines data that is not simply just there in historic ACD reports or reams of paper from your CRM system, but can actually be employed to derive real meaning and accordingly, make changes to the way a contact centre is managed, changes that...
With competition fierce, and churn rates high, mobile operators need to find effective stratgies to identify high value customers and then keep hold of them. With prepaid subscribers making up a significant proportion of their customer base, the challenge is...
Nokia is now introducing the Nokia 3660 and Nokia 3620 aimed at expanding the company’s imaging portfolio and to reach a wider consumer segment. In addition to an integrated VGA camera for still picture and video capture, a video player and multimedia messaging...
BT and Eckoh Technologies will provide TD Waterhouse, one of the UKs largest execution-only brokers, with a new Advanced Speech Recognition (ASR) service. TD Waterhouse provides investment services to over 500,000 clients in the UK. Under the terms of the two-year...
Newly branded IP specialist, Telefónica UK announced its entrance into the UK corporate IP VPN services market. In addition to providing corporate customers with national network coverage through its own UK network infrastructure, Telefónica UK will offer global reach...
