Ventura, a UK provider of outsourced customer contact centre solutions, has implemented Initiative Software’s synTelate solution to replace its existing scripting...

After a year of dramatic changes to the legislative landscape for the direct marketing industry, and growing consumer awareness of their data protection rights, the DMA...

The Rome I Convention sets out which law is applicable in disputes arising from international contracts. The Convention is not an EU law, although all the signatories...

Connexor, a Finnish provider of multilingual language technology to application developers, announced that it has entered into a partnership agreement with Basis...

Call recording and analytics is fast becoming big business. It is enjoying an unprecedented level of attention in contact centres where managers from a broad cross...

Witness Systems announced that Lloyds TSB Asset Finance Division has implemented its eQuality software for use in four UK contact centres. eQuality ContactStore was...