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Publicações Recentes
4036 — Denodo, presente en el Business Intelligence Forum 2007
La compañía española especializada en la integración en tiempo real de información heterogénea y...
4035 — Lawson e IBM amplían su alianza
A fin de proporcionar un mejor servicio a las pequeñas y medianas empresas en mercados verticales...
1078 — WizCom Technologies launches its new German reading pen
WizCom Technologies, developer and manufacturer of reading aids, will inaugurate the company's new German Reading Pen at the Didacta 2004 trade show, taking place in...
1077 — IKEA deploys IVR Solution from Nortel Networks
IKEA, one of the biggest home furnishings companies worldwide, has deployed interactive voice response (IVR) technology from Nortel Networks for its customer service...
1076 — Noetica finds love in new outsourced call centre business
Noetica, a UK customer interaction management software provider, announced that Love TM Limited, a new London-based privately owned outsourced call centre organisation,...
1075 — IKEA deploys IVR Solution from Nortel Networks
IKEA, one of the biggest home furnishings companies worldwide, has deployed interactive voice response (IVR) technology from Nortel Networks for its customer service...
1074 — No Space for CRM. The opinion of Michael Hulme, Chairman and Consultant Teleconomy (UK)
Why, given the huge investments in CRM systems, does most research demonstrate increasing customer dissatisfaction with service levels? In part, this can be put down to...
1073 — Gary Barnett, new CEO of Aspect
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