The telecoms market in Europe has undergone a number of significant evolutionary phases during the last ten years. Such phases have included the introduction of 2G...

The Contact Centre Passport is a new web-based service that will enable all those working in a contact centre to assess, record and improve their competencies and...

Brooktrout Technology announced a strategic relationship with Intervoice that will provide future support of Brooktrout’s TR1000 voice and speech platform on the...

Alcatel announced the new 3.0 release of Alcatel OmniPCX Office in Europe. This new release integrates two new major applications: the Alcatel OmniTouch Call Centre...

In part one of this series, we examined why it’s important to invest in, or upgrade, quality management (QM) and logging applications. Whether you are looking to...

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