Many contact centers' directors consider offshoring to reduce customer care operational costs. When evaluating offshoring customer support centers, companies need to...

The UK supplier of communications services to the public and private sectors, ntl:Telewest Business, launched a new IP Multimedia service based on Nortel technology....

Vodafone Group Plc announced that, upon the conclusion of its Annual General Meeting on 25 July 2006, John Buchanan will become Deputy Chairman of the Board of...

The Balkans region is undergoing a makeover and attracting foreign investment from Western European operators hoping for a telecom gold rush among a poor but literate...

Telefónica reported a 45,4% rise in revenues, in the the first three months of 2006, to 12,036.4 million euros, supported by the general growth in every business...

Jacada has appointed Paul O'Callaghan for the position of President, to head its North American, Latin American and European operations.   With more than 20 years...