Araceli Pedraza ha sido nombrada nueva Directora Comercial del proveedor especializado de...
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4170 — Los clientes de la red IP de Vocari hablan a coste cero
La empresa especializada en soluciones de comunicación IP para el mercado de las pymes, Vocari ha...
4169 — Pyrenalia Net Center unifica sus servicios de Call Center con las soluciones de Presence Technology
El proveedor europeo de software CTI especializado en optimizar el rendimiento de los Contact...
1409 — Alcatel chosen by MTS to deliver an EDGE mobile network in Samara
Alcatel has signed a contract with the mobile operator, Mobile TeleSystems, for the deployment of an MTS EDGE (Enhanced Data rate for GSM Evolution) network over the...
1401 — Voice Technology – The way forward for cost-effective customer servicing?
An Edify Customer Service Insight Paper that looks at the past, present and future of speech technologies in the call centre. In the early days of call centres,...
1407 — Bahrain-based InfoCall Implements Altitude uCI
InfoCall, the provider of outsourced customer support services in Bahrain, is implementing the Altitude uCI solution. Through this measure, the Company wants to power...
1405 — Garlands appoints new head of MIS
Ron Coleman has been appointed to the post of Head of Management Information Systems, at Garlands Call Centres. He was the former responsible for overseeing the Absence...
1404 — Concerto Software acquires assets of Positive Software Systems
The provider of contact center solutions, Concerto Software, has announced that it has acquired substantially all assets and certain liabilities of Dallas-based...
1383 — IT Security Summit, London, 20-21 September 2004
Each year the threats diversify, and each year companies refine their responses. Bearing this scenario, Gartner Group Summit proposes to examine, in depth the...