The supplier of media processing, network interface, call control and signal processing products, Brooktrout Technology, has announced that CBOSS Association, an...

A recent survey of 500 medium and large organizations in Western Europe undertaken by IDC suggests that although the offshore outsourcing model has captured the...

Aspect Communications has named R. Dixon “Dirk” Speas Jr. for the position of senior vice president of worldwide customer services. With this designation, the Company...

BT has announced new state of the art online performance reporting services that provide near real time health status of converged voice and data networks via a single...

The supplier of voice and speech solutions, Edify Corporation, has announced that Alliant Energy has successfully upgraded their existing DTMF service to speech. The...

This white paper presents ten suggestions for ensuring call center best practices. Some of them involve periodically evaluating the way you’re already doing things....