The first article in this series described the utilitarian customer and the manner in which companies address his needs through self-service applications. However,...

Ericsson and Norwegian operator Telenor have signed a global frame agreement for the supply of microwave transmission solutions. The two year contract is an expansion...

KTF, one of South Korea’s cellular providers, has launched a next-generation ultra-high speed 3.5G wireless network in Seoul and cities across South Korea using...

Nokia has won a managed services and 3G/HSPA network deal with mobily, a brand of Etihad Etisalat Company (EEC), in Saudi Arabia. Under the agreement, Nokia will...

One in five UK employees feels insecure in their job because of the risk it will be 'offshored' to a low-cost country such as India or China, while two in five say that...

Coaching contact center agents yields impressive results – it enhances the customer experience and empowers supervisors and agents. It is the training method preferred...