Talisma, a provider of Multi-channel CRM solutions, announced the acquisition of eAssist, a global provider of customer service, support, and marketing software....

The provider of contact center solutions, Concerto Software, has announced that it has acquired Rockwell FirstPoint Contact from Rockwell Automation, Inc.   On the...

Verint Systems Inc. has announced record sales of $60,167,000 for the second quarter of fiscal 2004, ended July 31, 2004, a 28% increase compared with $46,892,000 for...

UK Travel companies are jeopardising the success of online bookings by failing to provide adequate customer service to those using the web to make travel and holiday...

The supplier of media processing, network interface, call control and signal processing products, Brooktrout Technology, Inc., has launched an enhanced support offering...

Carbonated Water, Caramel Color, Aspartame, Phosphoric Acid, Potassium Benzoate, Natural Flavors, Citric Acid, Caffeine Do you trust the list of items above? Do you...