Leia Reis, Author at Centro de Contacto

2173 — Bluetooth® wireless technology surpasses one billion devices

by Leia Reis | Feb 26, 2007 | Conteúdos Em Ingles

Bluetooth enabled products are now in the hands of one billion consumers worldwide said the Bluetooth Special Interest Group (SIG) today. Citing shipment information from ABI Research , the trade association announced that the installed base of Bluetooth devices...

2172 — Jacada announces joint marketing agreement with Avaya

by Leia Reis | Feb 26, 2007 | Conteúdos Em Ingles

Jacada Ltd. (Nasdaq: JCDA), a leading provider of unified desktop and process optimisation solutions for customer service operations, today announced it has signed a joint marketing agreement with Avaya (NYSE:AV), a leading global provider of business communications...

4079 — Alcatel-Lucent presenta IP DRlink

by Leia Reis | Feb 26, 2007 | Conteúdos Em Espanhol

Alcatel-Lucent ha anunciado una nueva interfaz específica de grabación (IP DRlink) para su servidor de comunicaciones OmniPCX Enterprise IP. La interfaz IP DRlink permite a los teléfonos IP de Alcatel-Lucent conectarse a sistemas de registro de voz y de gestión de...

2171 — Genesys Announces Customer Interaction Management Platform Version 7.5

by Leia Reis | Feb 26, 2007 | Conteúdos Em Ingles

Genesys Telecommunications Laboratories, Inc., an Alcatel-Lucent company (Euronext Paris and NYSE: ALU), today introduced a major upgrade of its contact centre software, enabling customer service organisations to dynamically orchestrate their use of resources and...

2170 — 80 per cent of UK contact centres identify agent productivity as `a major issue`

by Leia Reis | Feb 26, 2007 | Conteúdos Em Ingles

2007 could be the year of the agent. New research conducted by Genesys Telecommunications Laboratories, an Alcatel-Lucent company (NYSE: ALA, Paris: CGEP.PA), in conjuction with its InterActs partner Silver Lining Solutions, shows that over 80 per cent of UK contact...

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2173 — Bluetooth® wireless technology surpasses one billion devices

2172 — Jacada announces joint marketing agreement with Avaya

4079 — Alcatel-Lucent presenta IP DRlink

2171 — Genesys Announces Customer Interaction Management Platform Version 7.5

2170 — 80 per cent of UK contact centres identify agent productivity as `a major issue`

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Lisboa | Moura | Condeixa

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secretariado@centrodecontacto.com

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