Leia Reis, Author at Centro de Contacto

514 — Call Center World 2003 to be hosted 18-20 Feb. 2003 in Berlin

by Leia Reis | Feb 17, 2003 | Conteúdos Em Ingles

Value Added Partnership, Successful Sales via the Contact Center, outbound activities and collaborative business will be the core themes in this years edition of CallCenterWorld, a leading event within the German speaking countries, organised by...

513 — SPECIAL REPORT: Facts and Figures of Call Centres in UK an Overview. Part IV: Market Drivers

by Leia Reis | Feb 17, 2003 | Conteúdos Em Ingles

Despite new IVR and CRM solutions aimed at raising customers satisfaction and improving measurement on preferences and lifetime value, ContactBabel, an UK analysis firm, believes that future UK contact centres will always have the cost reduction issue as their...

1722 — Apresentação da plataforma MicroStrategy 7i – 25 de Fevereiro

by Leia Reis | Feb 17, 2003 | Conteúdos Em Português

A MicroStrategy Ibérica realiza no próximo dia 25 um evento de apresentação da sua nova plataforma de Business Intelligence, MicroStrategy 7i. Durante o evento, que terá lugar no Hotel Sheraton, em Lisboa, a MicroStrategy dará a conhecer a clientes e parceiros as...

512 — TFM 2003 champagnes visitors record

by Leia Reis | Feb 17, 2003 | Conteúdos Em Ingles

According to CMP, its Technology For Marketing 2003 (TFM 2003) event saw a record breaking 4,635 attendees. With the addition of the two new focus areas of Technology For Customer Service (TFCS) and Technology For Sales (TFS), the event also reinforced its position as...

511 — Telisma opens premises in Munich

by Leia Reis | Feb 17, 2003 | Conteúdos Em Ingles

Telisma, the French provider of speech technologies for telecommunications announced the opening of a sales office in Munich as one more step in its strategy of European expansion. Telisma’s Munich base will enable the company to support the major German...

(+351) 213 243 750

secretariado@centrodecontacto.com

09:00-18:00 Dias Úteis

514 — Call Center World 2003 to be hosted 18-20 Feb. 2003 in Berlin

513 — SPECIAL REPORT: Facts and Figures of Call Centres in UK an Overview. Part IV: Market Drivers

1722 — Apresentação da plataforma MicroStrategy 7i – 25 de Fevereiro

512 — TFM 2003 champagnes visitors record

511 — Telisma opens premises in Munich

Pesquisa

Arquivo Geral

Novidades

Lisboa | Moura | Condeixa

(+351) 213 243 750

secretariado@centrodecontacto.com

09:00 - 18:00 Dias Úteis

514 — Call Center World 2003 to be hosted 18-20 Feb. 2003 in Berlin

513 — SPECIAL REPORT: Facts and Figures of Call Centres in UK  an Overview. Part IV: Market Drivers

1722 — Apresentação da plataforma MicroStrategy 7i – 25 de Fevereiro

512 — TFM 2003 champagnes visitors record

511 — Telisma opens premises in Munich

Pesquisa

Arquivo Geral

Novidades

514 — Call Center World 2003 to be hosted 18-20 Feb. 2003 in Berlin

513 — SPECIAL REPORT: Facts and Figures of Call Centres in UK an Overview. Part IV: Market Drivers