Surveys conducted at last week´s Witness Systems Driving Innovation customer user conference in Toronto and during the Customer Contact Solutions Conference in London, revealed some insight on the need for companies to identify the underlying motive for incoming calls...

The outsourcing of systems management can be an effective way for utilities to contain costs and improve efficiency within the competitive environment. However, the inherent pitfalls involved in relinquishing control of mission critical systems to third parties can...

Siebel Systems has released the latest version of its industry learning solution, Siebel Learning 7.7. New functionality provided by this upgraded solution includes more than 100 analytic dashboards for measuring the impact of training, the Siebel SimBuilder authoring...

Unisys has won a contract for providing iris and fingerprint recognition technologies for three of the five airports under TSA’ s Registered Traveler Pilot Program . Registered Traveler allows frequent fliers to obtain a biometric credential that enables...