Notícias – Actualidade
2932 — Satel abre un nuevo Contact Center de 200 puestos y vuelve a contar con la tecnología de Altitude Software.
La empresa de distribución de servicios integrales de outsourcing da inicio a un nuevo Contact Center en la región francesa de Auvergne para gestionar su ritmo de crecimiento. Altitude Software, especialista en tecnología de Contact Center gracias a su línea...
2931 — Hyperion solidifica su acuerdo con BearingPoint que le concede el estatus de Socio estratégico de máximo nivel
La ampliación del acuerdo pone a las dos compañías a la cabeza de la integración de soluciones de Business Performance Management Hyperion, desarrollador global de software de Business Performance Management, ha sido reconocido Partner Estratégico de primera...
3094 — Optimus ganha prémio por projecto de BI da WeDo
A WeDo Consulting anunciou recentemente que o seu cliente Optimus foi premiado na categoria Delivering a 360-Degree View of Customers, atribuído pelo The Data Warehousing Institute (TDWI), pela implementação da sua solução de Business Intelligence. A Optimus...
1396 — Best practices in Call Center Communications Optimizing the Interaction Lifecycle. By Apropos Technology
Most call centers have phones on the desktop, probably the ability for people to leave voice mail, maybe an e-mail address. Many even have an ACD to manage simple call routing and an IVR to ask the caller which department is needed. Assuming there's a business...
1395 — Brooktrout integrates TR1000 Product Line with Envox 6
The supplier of media processing, network interface, call control and signal processing products - Brooktrout Technology - has integrated its family of TR1000 speech processing boards with the Envox 6 Communications Development Platform. Through this combined...