A few months ago, The Yankee Group published a report called “Hosted Speech Applications are Poised for Growth, Increasing Competition and Volatility”.  It revealed that increasing competition and volatility voice self-service applications based on...

Cable & Wireless has launched a new network-based service for multi-channel contact centres. Its purpose is to enable them to handle customer communications via email, web contact requests and voice seamlessly.   The Company, has explained that the new...

The IP contact center company, Nuasis Corporation, has released the 2.0 version of NuContact Center, a next-generation software for handling customer inquiries via the phone, e-mail, web and fax.   This release includes new capabilities, such as SIP integration...

Austin Logistics has announced the availability of a new product for inbound call centers, Valeo.   By adding Valeo’s predictive analytics and value-driven queuing to their existing pre-agent routing systems, this provider says companies can improve treatment of...

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