Staff numbers continue to rise in UK call centres. According to the latest annual survey by Incomes Data Services, a clear majority of respondent companies say that they have hired more people in Britain in the past year and most expect to create yet more jobs in the...

The global supplier of contact centre technology solutions, Amcat, reports on why its solutions have been adopted over competitors by leading outsourcers and organisations including LBM, Excell Contact Centres, iResponse and Hotlines.   According to feedback from...

The developer of business communications software, Interactive Intelligence, has announced it will issue its third quarter earnings announcement for the period ended Sept. 30, on Tuesday, Oct. 19 at 4 p.m. Eastern time.   The earnings conference call will be...

BT called on all parties involved in tackling congestion on British roads to look at increased use of broadband communications as part of the solution.   In a report published on October 7, entitled Broadband: the role for communications in beating congestion,...

The provider of Enterprise Data integration, Attunity, is working with Motorola Public Safety Solutions to enhance the ability of public safety call centers to manage incidents and dispatch resources.   In accordance with this partnership, Motorola's Public...