The supplier of media processing and call control products, Brooktrout Technology, has deployed its SnowShore Media Server, in the Portuguese mobile operator, TMN, as part of their new 3G Videomail service.   Brooktrout partnered with Openwave Systems, Inc. to...

Alcatel and Verizon Communications have agreed to deliver managed communication services solutions, combining communications servers, applications, network services and management to small and mid-sized businesses (SMB).   Under the arrangement, Alcatel and...

Avaya has launched its first complete multimedia contact center solution for medium-sized businesses - Avaya Contact Center Express.   The solution is said to extend the advanced customer service capabilities of large enterprises to any medium-sized organization,...

The Advisory, Conciliation and Arbitration Service (Acas) helpline has seen a 25 percent increase in calls in the last two weeks - up from 20,000 per week to 25,000 - mainly from employers asking about the new legislation on dispute resolution in the workplace. Acas...