Notícias – Actualidade
2997 — Mensaje de Navidad – Equipo
En estas fechas tan señaladas, el Equipo Editorial del Portal Centro de Contacto quiere reafirmar, para el venidero 2005, el compromiso que adquirió ya hace cinco años. Momento en el que se lanzó a la aventura de trabajar para crear un ámbito de conocimiento...
1611 — The Lost Art of Saying Im Sorry, by Donna Fluss
Contact centers and service organizations get more than their share of irate complaints. In the course of a day, representatives speak with the best and worst of society. Good service representatives are able to rapidly de-escalate angry diatribes by placating...
1610 —
Banco de Imagens - Daily Picture Banco de Imagens-Geral
1609 — Camelot selects HornbillS Supportworks ITSM solution to deliver superior customer service
The provider of IT support and service management solutions, Hornbill Systems, has announced it has been awarded the contract to supply Camelot Group plc, the UK National Lottery operator with a tailored IT Service Management solution. The contract is to supply...
1604 — Garlands named Contact Centre Agency of the Year
Garlands Call Centres has been named Contact Centre Agency of the Year by Marketing Magazine in its Agency of the Year Awards for 2004. The judges awarded the top prize to Garlands in recognition of 'huge growth' which was achieved 'thanks to its dedication to...