Yankee Group has announced that contact centers have been cautious in their adoption of VoIP technology. In cases where penetration has occurred, the switch has been driven solely by application needs and, in isolated cases, reduced infrastructure costs. These results...

Yankee Group Reveals Contact Centers Reluctant to Implement VoIP Yankee Group has announced that contact centers have been cautious in their adoption of VoIP technology. In cases where penetration has occurred, the switch has been driven solely by application needs...

Yankee Group has today announced that contact centers have been cautious in their adoption of VoIP technology. In cases where penetration has occurred, the switch has been driven solely by application needs and, in isolated cases, reduced infrastructure costs. These...

Yankee Group has today announced that contact centers have been cautious in their adoption of VoIP technology. In cases where penetration has occurred, the switch has been driven solely by application needs and, in isolated cases, reduced infrastructure costs. These...

Yankee Group has today announced that contact centers have been cautious in their adoption of VoIP technology. In cases where penetration has occurred, the switch has been driven solely by application needs and, in isolated cases, reduced infrastructure costs. These...