Lucent Technologies announced that Hanaro Telecom, Korea's second largest wireline and broadband service provider, will deploy Lucent's Voice over the Internet Protocol (VoIP) solution to offer advanced services to enterprise customers. Hanaro Telecom will be the...

Effective immediately, Thomas Ganswindt member of Siemens’ Corporate Executive Committee with special responsibility for the Information and Communications business area, will, in addition to his current duties, head the Group Executive Management of the...

In 2004, Europe accounted for approximately half of all outsourcing deals signed, for the first time overtaking the Americas as the largest market by contract value and number of deals. It is now the biggest regional market opportunity in the world for outsourcing....

In the wake of Hurricane Katrina, the subject of business continuity in the face of major natural challenges is an obvious one. Call centers must provide essential services in case of, and sometimes because of, an emergency situation. Read how Cosmocom ...

Verint Systems Inc. announced the acquisition of privately-held Opus Group, a provider of performance analytics solutions for contact centers and back office operations.The acquisition extends the capabilities of Verint’s Enterprise Actionable Intelligence portfolio...