Aspect Software Inc announced that Telerx, a customer care outsourcer, has expanded the voice-over-Internet (VoIP) capability of its existing PSTN contact center using Aspect Uniphi Connect.   “Our clients, including well-known leaders in the consumer...

Nokia supported Optus' 3G services launch in Australia providing the behind-the-scenes network infrastructure and turnkey services as well as assisting Optus to develop 3G consumer applications.   In November 2004, Optus jointly announced an innovative...

Netcall launched a range of integrated customer call handling solutions at this year’s Call Centre Association Annual Convention in Scotland. The solutions, which include Netcall CallMeBack, InTouch and Identifier, are designed for organisations of any size and...

Verint Systems announced that Halifax General Insurance Services has selected Verint's ULTRA suite to ensure a high level of customer satisfaction across its five contact centers in the UK and Ireland. The Verint solution will be delivered in conjunction with partner...

France Telecom has been selected by Capgemini France SAS for a deal worth 200MEUR over nine and a half years. Capgemini who signed in November 2004 a 10 years Outsourcing contract with Schneider Electric Industries ('Schneider Electric') relies on its core...