Notícias – Actualidade

271 — NICE Systems

NICE Systems is a worldwide leader of multimedia digital recording solutions, applications and related professional services for business interaction management. NICE products and solutions are used in contact centers, financial institutions, air traffic control...

269 — Call Centers in Local Authorities

Some notes on estimating call volumes Thanks to David Hunter and Fitlog- Foundation for Information Technology in Local Government One of the biggest challenges any organisation faces when it first establishes a call centre is to estimate call volumes. There is often...