Notícias – Actualidade
281 — Convergys Enhances Geneva
Convergys Corporation announced the availability of Geneva Customer Service Agent. Convergys Corporation (NYSE: CVG), the global leader in integrated billing, employee care, and customer care services, announced in June 11 the availability of Geneva [tm] Customer...
280 — VERITAS boosts customer satisfaction with Apropos
VERITAS gives customers better, quicker access to information in one month with customer management solution from Apropos VERITAS Software provides storage management solutions for a range of blue-chip organisations spanning 36 countries worldwide. Established in...
279 — E.piphany and Genesys Team to Bring Intelligent Contact Center Offerings to Global Customers
Collaboration Leverages Multi-Channel Routing and Single View of the Customer For Effective Contact Center Interactions E.piphany, Inc. (Nasdaq: EPNY), a provider of Smart CRM solutions, and Genesys Telecommunications Laboratories Inc., a wholly owned subsidiary of...
278 — Alcatel to acquire Telera to enter voice self-service market for voice and web convergence
Acquisition puts Alcatel and its Genesys subsidiary at forefront of $600 million voice self-service software market Alcatel in May 29 announced it has signed an agreement to acquire privately held Telera Corp., a Campbell, Calif., company that provides the premier...
277 — Enhanced Genesys Suite 6 delivers new standard of performance and resource optimization for Contact Centers
Version 6.5 boosts system performance across full suite of customer contact solutions Genesys Telecommunications Laboratories, Inc., an independent wholly-owned subsidiary of Alcatel (NYSE: ALA, Paris: CGEP.PA), in May 14 announced Version 6.5 of its award-winning...