Highmark, Blue Cross and Blue Shield of Minnesota, Trigon Blue Cross Blue Shield, Bristol-Myers Squibb and Other Leading Healthcare Organisations Improve Customer Care While Managing Costs in the Contact Centre. KANA (NASDAQ: KANA), the leading provider of...

Industry Veteran to Build on Strong Financial Position as KANA Moves to Expand Leadership in eCRM Market. KANA(NASDAQ: KANA), the leading provider of external-facing eCRM solutions, announced in June 7 that John Huyett has been named Chief Financial Officer and...

KANA Provides America West Airlines, Nissan Motor Co., Ltd., British Airways, MAN Truck & Bus and Other Global Transportation Organisations with its Web-Architected eCRM Solutions. KANA (NASDAQ: KANA), the leading provider of external-facing eCRM solutions, announced...

The editorial project of Centro de Contacto, be it the online version or the printed form, strives to live up to the highest standards of impartiality when dealing with companies and associations of the sector. The journalistic criteria will be our editorial guideline...

by Dick Lee, High-Yield Marketing Thanks to CRMGuru.com Over time, I've become increasingly uncomfortable with the level of dependency clients have been putting on my firm, High-Yield Marketing, and other CRM consulting firms. In extreme cases, this dependency extends...