Notícias – Actualidade
296 — SITEL awarded customer service contract with SN Brussels Airlines
SN Brussels Airlines selected SITEL to deliver in Belgium and Luxembourg. SITEL Corporation (NYSE:SWW), a leading global provider of outsourced customer support services, announced in May 29 that SN Brussels Airlines has selected SITEL to deliver customer service to...
295 — Four Smart CRM Decisions
by David Sims, CRMGuru.com Contributing Editor Thanks to CRMGuru.com If you could sum up in one word the outcome of all smart CRM decisions, that one word would be "loyal relationships." And anyone who thinks "loyal relationships" is two words needs to keep reading....
294 — NEOPOST Implements KANA
KANA's Marketing Solution Chosen for Scalability and Ability to Provide Insight Into Marketing Campaigns. KANA (NASDAQ: KANA), the leading provider of external-facing eCRM solutions, announced in May 1 that NEOPOST, a worldwide leader in mailing, addressing, document...
293 — KANA Study Reveals That Tracking and Leveraging Customer Histories is Critical to Providing High Levels of Customer Satisfaction
Knowledge Base Solutions Combined with External-Facing Personalisation Capabilities Address Key Customer Concerns and Allow Companies to Provide Positive Customer Experiences. KANA (NASDAQ: KANA) the leading provider of external-facing eCRM solutions, announced in...
292 — End-of-show report on CeBIT 2002
Catalyst industry bounces back Around 700,000 visitors attend eight-day show Basis for economic turnaround created Transition to top management event Catalyst industry bounces back Around 700,000 visitors attend eight-day show Basis for economic turnaround...