Providers can dramatically cut costs and increase customer satisfaction through adoption of web self-service customer care. KANA (NASDAQ: KANA), the leading provider of external-facing eCRM solutions, announced in July 8 the findings of a recent survey which revealed...

Real-time analytical software helps Vodafone optimise service to customers. In April, DataDistilleries, a predictive real-time analytical software leader, has signed an agreement with Vodafone in the Netherlands involving the purchase of its Real-Time Suite. Vodafone...

Belgian regional government expands contract scope for citizen information service; agrees to 5 year renewal. SITEL Corporation (NYSE:SWW), a leading global provider of outsourced customer support services, announced in May 7 that the Flemish Government, a regional...

SITEL Central Europe implements the Altitude uCI 2000 Plus suite and the two companies will jointly market next-generation CRM solutions. Altitude Software EMEA Regional Headquarters, Altitude Software, a global technology leader of contact centre solutions for...

by Dick Lee, High-Yield Marketing With thanks to CrmGuru.com. How many ways have we tried to define CRM? Well, let me count the ways—which is almost synonymous with counting the number of definitions offered that fell flat, not to mention the even larger number that...