New Brunswick’s call center success story can be attributed to a near perfect formula consisting of a skilled, bilingual and readily available workforce, a world-class telecommunications infrastructure and a strong financial bottom line http://www.nbtel.nb.ca/ Links...

Envision Telephony develops software solutions that focus on the effectiveness of your contact center agents - the most important people who meet your customers every day. http://www.click2coach.com/ Links Indústria - Call e Contact Centers    

SITEL is the world’s leading contact center expert supporting customer relationship management solutions. Electronic Customer Relationship Management (eCRM) is the business strategy for today. Aligning your business with your customers can bring many benefits such as...

Altitude Software is a global company that leads the market in software solutions for electronic Customer Relationship Management (eCRM). Altitude’s multi-award winning products enable companies to unify interactions with their customers across the channels of...

Incoming Calls Management Institute (ICMI) offers the world's leading training programs and educational resources on call center management. ICMI is dedicated to fostering a new breed of call center professionals, individuals with the vision, expertise and commitment...