Notícias – Actualidade
2100 — Offshoring Contact Centers: Identifying Locations
How To Compare And Select A Site That Best Suits Your Customer Base
A Forrester Research Report
Many contact centers' directors consider offshoring to reduce customer care operational costs. When evaluating offshoring customer support centers, companies need to decide which services to offshore and where to locate them. Companies will realize the strongest...
2099 — Nortel Powers ntl:Telewest Business IP multimedia service
The UK supplier of communications services to the public and private sectors, ntl:Telewest Business, launched a new IP Multimedia service based on Nortel technology. The new service integrates the benefits of video and voice calls, voicemail, e-mail and presence-based...
2098 — John Buchanan to be Deputy Chairman of Vodafone
Vodafone Group Plc announced that, upon the conclusion of its Annual General Meeting on 25 July 2006, John Buchanan will become Deputy Chairman of the Board of Directors and the Company's Senior Independent Director, in succession to Paul Hazen who has decided to...
2097 — Balkans shedding past troubles as telecom market attracts investors
The Balkans region is undergoing a makeover and attracting foreign investment from Western European operators hoping for a telecom gold rush among a poor but literate population eager for better communications. Read Camille Mendler, Yankee Group's research...
2096 — Telefónica posts 40% increase in 1Q06 net profit
Telefónica reported a 45,4% rise in revenues, in the the first three months of 2006, to 12,036.4 million euros, supported by the general growth in every business lines. In that quarter the Companys net income exceeded 1,270 million euros, increasing by 39.6% in...