Leading help-desk support experts and practitioners will be debating the state of affairs of the industry at the 16th annual conference, organised by the Help Desk Institute, to be held at the Olympia Conference Centre in London. The two-day conference will cover...

According to a Datamonitor report, by 2005 the number of call centres in UK is expected to grow to 8,000, up from 6,000 in 2002, employing 640,000 personnel, a 28% increase over last year’s figures. The same report also reveals that 90% of call centre staff are...

Microsoft Business Solutions announced its sponsorship of Technology For Marketing 2003. The support of Microsoft for TFM 2003 complements its entry into the CRM industry with the European launch of Microsoft CRM in late 2003. TFM 2003 will be held at The National...

Brooktrout Technology, a provider of hardware and software platforms enabling applications for the New Network, has announced that its TR1000, an open systems board-level platform for speech and enhanced services, was awarded ‘Product of the Year’ from Internet...

SPUeNTRUP CTI and Voice Robots have launched a brand new concept for computer telephony integration. The solution is a highly available CTI connection between the telephony world and the business processes of customers. The basis of the facility is the CATS/pro Server...