Fineos Corporation, an Irish provider of banking and insurance software, has announced that EBS Building Society is to implement its enterprise CRM and business process automation product solution, Fineos Front Office. The deal provides EBS, Ireland's largest building...

Harte-Hanks Inc. rolled out a new web site that serves as a portal for a range of software and services that the company provides to support marketing, customer relationship management and data quality in Europe. Through the site, visitors can access information on...

Kana, a provider of bespoke eCRM applications announced the growing adoption by organisations located in key geographic regions across Europe of its iCARE and KANA Response solutions, a customer service and marketing automation suites. British Telecom is one of the...

The vector of customer communications and the part it plays within the marketing function will be acknowledged at Technology For Marketing 2003 (TFM 2003) with the introduction of the specialist Call & Contact Centre Pavilion. Organised by CMP Europe Ltd, TFM 2003...

Tecnomen, a Finnish business providing voice-messaging solutions, announced the introduction of a new range of services for its voice mail solution, Tecnomen Messaging, enabling operators to promote “customer loyalty” and “increase revenues.” The package of features...