Notícias – Actualidade
449 — France Télécom R&D brings TTS solution to market
France Télécom's research unit (FT) has begun marketing a new speech synthesis technology that converts any text or message to natural-sounding speech. This full-fledged commercial solution is primarily aimed at providers of interactive voice platforms and telecom...
448 — Eyretel announces shipment of Contact Viewer 7.0
Eyretel, a provider of voice and data recording, quality monitoring and analysis systems for the optimisation of contact centres, has announced that it had begun worldwide customer shipments of its web-based replay application Contact Viewer Release 7.0. With Contact...
447 — Eyretel announces shipment of Contact Viewer 7.0
Eyretel, a provider of voice and data recording, quality monitoring and analysis systems for the optimisation of contact centres, has announced that it had begun worldwide customer shipments of its web-based replay application Contact Viewer Release 7.0. With Contact...
1687 — Siemens vendeu um milhão de telemóveis em 2002
Em 2002, o Grupo Siemens registou no mercado português um crescimento das suas áreas de negócio e volume de exportações (as quais representam, hoje, 54,5% da facturação total), ao mesmo tempo que reforçou o investimento nas suas responsabilidades sociais e ambientais....
446 — Customers and agents the weakest links in CRM an insight on Vocalis report
UK businesses are not taking advantages of the opportunities presented by contact centres to support their brands and build customer loyalty. Rather, they are fire-fighting perennial and predictable problems such as large call volumes, fluctuations, peaks and a range...