Notícias – Actualidade
945 — Irish Contact Centre award winners announced
· Best Training Programme: Hertz Europe Services Centre · Best Customer Services Delivery: The Merchants Group (Ireland) · Best Small or Growing Contact Centre: Hibernian · International Outsource Partner of the Year: Mitial International Benchmarking Standards -...
944 — Indian staff offer “better” service, says rail enquiries chief
Indian staff are not only cheaper but offer a better quality of service than UK call centre workers the head of the national rail enquiries service has told MPs. The train operating companies have come under fire this week from the union Amicus for plans that could...
943 — Man vs. machine: Kasparov trounces computer foe
Chess great Garry Kasparov on Sunday virtually shut down computer program X3D Fritz to score a vital win in the third game of his latest man vs. machine match. World No. 1 Kasparov, 40, had a winning position with the white pieces after only 16 moves and coasted until...
942 — Streamdoor launched to conquer major share of the hosted IP CC market in UK
Streamdoor started operations today with a mission to lead the emerging hosted IP contact centre (HIPCC) market. Streamdoors services focus on contact centres applications which handle voice calls, email and web customer interactions. Streamdoors target markets are...
2591 — Flashback ao vivo e a cores na APDC
Mudou apenas o cenário. José Pacheco Pereira, José Magalhães e António Lobo Xavier não destoaram do estilo tertuliano a que nos habituaram nas manhãs de domingo na antena da TSF. O tema em agenda foi o relançamento económico e sistemas de informação. Mas podia ser...