Aspect Software announced it has acquired substantially all of the assets of SophistiCom Technologies Inc., a privately-held provider of quality management software.
With this acquisition, Aspect Software adds a significant piece to its contact centre portfolio, which fills out its Performance Optimization offering, allowing for synchronisation across all critical performance optimisation capabilities – quality management, performance management, workforce management and interaction optimisation.
‘With the addition of quality management, Aspect Software has essentially added the last major piece of the workforce optimisation puzzle to its product set,’ said Paul Stockford, chief analyst at Saddletree Research. ‘This technology acquisition and integration gives Aspect Software a highly competitive position in the emerging,
high-growth performance optimisation market. Whether inbound, outbound or blended, Aspect is in the unmatched position of being able to offer a performance optimisation product designed to meet the unique requirements of each of these contact centre market segments .’
Brian Derr, president and CEO of SophistiCom, joins Aspect Software as vice president of quality management sales.
2006-04-12
Em Foco – Empresa