Aspect Software Inc announced that Telerx, a customer care outsourcer, has expanded the voice-over-Internet (VoIP) capability of its existing PSTN contact center using Aspect Uniphi Connect.
Our clients, including well-known leaders in the consumer packaged-goods and healthcare/pharmaceutical industries, gain considerable efficiencies using voice over IP. Yet we didnt want to sacrifice the considerable PSTN infrastructure investments weve madesomething that would happen if we dove into pure IP, said Carolynn Chamoun, senior vice president of technology solutions at Telerx. Aspect Softwares technology enables us to maximize our current infrastructure while offering enhanced, cost-effective contact management solutions to our clientsespecially those seeking to globalize their operations.
Many companies today are actively planning to incorporate IP into their contact centers, said Ralph Breslauer, Aspect Softwares executive vice president of sales and marketing. Aspect Uniphi Connect enables them to do so at their own pace and to reduce risk by leveraging their existing infrastructure. Telerx is maximizing this approach to meet its current needs as well as its progressive goals for the future.
2005-11-14
Em Foco – Pessoa